I Agree,
The Technicians do know the cars pretty well and don't get me wrong there are a lot of good techs working for the dealers but there are some service advisor's that don't know there butt from a hole in the ground and get customers to pay ridiculous prices for work and the task does not justify the price

I didn't mind the $100 deductible, other then I believe the work they did on the alternators is what caused the MAFS to go bad, but when he told me it would have cost me $500 - $600 to replace the MAFS and $500 + $40 for each broken plug that was total B.S and he should not be representing ford.these type's of people give the whole company a bad reputation not just him.
I understand and believe the risk on replacing these poorly designed plugs but it was actually the easiest spark plug change i have ever done.

If they had the same success as i did would they have came back and said, hey it went well its only going to cost the amount for a tune up.
NO! he told me me it was the same no matter what happened.

Still have 15,000 miles left on the extended warranty so I will have to find a different dealer to work with from now on.
any suggestions?

Sorry about the whining but is good therapy.LOL

Thanks for the feedback




Quote Originally Posted by billyboss View Post
Having spent 26 years as a dealer line tech, I can tell you, you will save money in the long run going to the dealer, can't tell you how many repairs I have done over the years from other shops crap work. the dealer is more familar with your car then anybody out there, now I am not talking about performance work but every other aspect of your car, yeah it's exspensive, but if the dealer can diagnose a problem in 1 hour labor at 100.00 versus 2 hours labor at 80.00, did you really just save money?