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View Full Version : I hate labor charges



scooter3
05-12-12, 09:10 PM
Took the wife's 04' Explorer in due to some god awful noise it was making which ended up being the timing belt tensioners. Walked out a week later with $1030 worth of labor charges for replacing $175 worth of parts.

So frustrating!!!!

Dr. Apex
05-12-12, 11:02 PM
Ouch, always sucks to get hit so hard on the labor. What the heck took so long for a belt tensioner??

HanksGT
05-13-12, 02:25 PM
Which engine? The wifes '04 Expedition with the 4.6 and 110k miles was making nosies and I was told it was the tensioners. We traded it in on a Flex instead. Now we get 22~25mpg instead of 15 with the 265hp V-6.


Took the wife's 04' Explorer in due to some god awful noise it was making which ended up being the timing belt tensioners. Walked out a week later with $1030 worth of labor charges for replacing $175 worth of parts.

So frustrating!!!!

03cobrazzz
05-13-12, 06:52 PM
Which engine? The wifes '04 Expedition with the 4.6 and 110k miles was making nosies and I was told it was the tensioners. We traded it in on a Flex instead. Now we get 22~25mpg instead of 15 with the 265hp V-6.
i have the tensioner noise for a year and 20.000 miles and wait for it to die you can get a 50k motor and install for 1200$

scooter3
05-13-12, 11:57 PM
Which engine? The wifes '04 Expedition with the 4.6 and 110k miles was making nosies and I was told it was the tensioners. We traded it in on a Flex instead. Now we get 22~25mpg instead of 15 with the 265hp V-6.

This is the Eddie Bauer unit with the V-6 and 180,000 miles on the clock. We have put almost $5000 worth of work into it over the last several months. We are trying to keep it on the road so my daughter can drive it in a year when she gets her license, but I am not sure it will last that long. I just can't get the wife to part with it. She loves the truck too much. We had a nice new 2012 Expedition as a rental and she hated it.


i have the tensioner noise for a year and 20.000 miles and wait for it to die you can get a 50k motor and install for 1200$

That is why I wanted it fixed. Did not want the engine to go and have to dump the truck. Cheaper to fix it and keep it on the road as long as I can.

HanksGT
05-14-12, 01:17 AM
I'm not to crazy about a used engine, unless I Could hear it run. Then it has to be installed and then it get the same gas mileage as we had before. I was concerned if I let it go, it would cause more damage to the engine when something let loose. Plus we had it for 8 years so it was getting time for a new vehicle.


i have the tensioner noise for a year and 20.000 miles and wait for it to die you can get a 50k motor and install for 1200$

03cobrazzz
05-14-12, 09:45 AM
I'm not to crazy about a used engine, unless I Could hear it run. Then it has to be installed and then it get the same gas mileage as we had before. I was concerned if I let it go, it would cause more damage to the engine when something let loose. Plus we had it for 8 years so it was getting time for a new vehicle.

*00 for used motor400 to put it in 1200spend is the same money as fixit by taking the front cover off im concerned in that moment that all the shavings from the plastic guides plug up the oilpickup and starve the engine any way but mine has only 100k on it so to do it right engine needs to come out and then its only a question of low miles and used or take a chance with the high miler just my 2 cents and no carpayments

scooter3
05-14-12, 03:30 PM
Update:
Started the truck up this morning and it is making the same noise and it sound worse. When I called my service advisor he seemed shocked that it was still making the noise. Weird thing is after having the car 3 days he said that the guides were not the problem and that the tech was putting the truck back together. He then said something about the oil pump. A day later he said the truck was done and it ended up being the tensioners. So after a week of not having the truck, rental fees and then $1300 it is still not right.

05mustangman
05-14-12, 06:44 PM
Update:Started the truck up this morning and it is making the same noise and it sound worse. When I called my service advisor he seemed shocked that it was still making the noise. Weird thing is after having the car 3 days he said that the guides were not the problem and that the tech was putting the truck back together. He then said something about the oil pump. A day later he said the truck was done and it ended up being the tensioners. So after a week of not having the truck, rental fees and then $1300 it is still not right.What is the type of noise it is making? And when is it making the noise? When its hot, cold, at idle?

scooter3
05-14-12, 09:14 PM
What is the type of noise it is making? And when is it making the noise? When its hot, cold, at idle?

If I could describe it, it sounds like someone is putting a stick into a slow moving metal fan. If that makes sense. It seems to be worse when it is cold after sitting all night and then when you put it in gear. When the wife got home you could not hear it, but the engine was hot after driving 50 miles from work. The truck shifts fine.

05mustangman
05-14-12, 09:47 PM
Well I had a similar problem with my 03 lightning that really puzzled me for the longest time and even Ford didn't know what it was. It was like a humming or almost grinding type noise that would happen say when my foot is on the gas just holding speed or sitting at a stop light. I finally thought about changing the IAC and that solved the issue. The IAC was going out and becomes really loud. Swapped that out and haven't had the issue since. Not saying that's what your issue could be. I would definitely find your IAC and listen to it when the noise happens.

HanksGT
05-15-12, 01:03 AM
I had replaced the IAC on the Expedition already. On cold start-up it would rev to 2,000 rpm before coming down to 1,100. I think that's too high on a cold engine and srtarted the wear on the cam tensioners.


Well I had a similar problem with my 03 lightning that really puzzled me for the longest time and even Ford didn't know what it was. It was like a humming or almost grinding type noise that would happen say when my foot is on the gas just holding speed or sitting at a stop light. I finally thought about changing the IAC and that solved the issue. The IAC was going out and becomes really loud. Swapped that out and haven't had the issue since. Not saying that's what your issue could be. I would definitely find your IAC and listen to it when the noise happens.

03cobrazzz
05-15-12, 09:40 AM
I had replaced the IAC on the Expedition already. On cold start-up it would rev to 2,000 rpm before coming down to 1,100. I think that's too high on a cold engine and srtarted the wear on the cam tensioners.
my noise is only at start up when it was sitting over night and goes away after 30sec and is fine for the day but that are the tensioners and guides when it makes the noise when its hot its a different issue give it back to them to diag it right and fix it and they should give you a loaner this time be firm but nice angry does not get you anywhere wich ford dealer was it you may want to speak with the service manager to get it done

SloSVO
05-15-12, 04:53 PM
I'd take it right back to the dealer and have them fix it since they misdiagnosed it.. period... the 4.0 sohc motor has one chain in the front that drives the cam in one head then has a jack shaft that runs another chain in the rear for the passenger side head.. at least thats what I recall from the 99-02 era.. but I would be right back at the dealer.. period..


the IACs normally cause a howling noise... the metal spoke noise sounds like a chain.. but..

scooter3
05-15-12, 07:28 PM
I'd take it right back to the dealer and have them fix it since they misdiagnosed it.. period... the 4.0 sohc motor has one chain in the front that drives the cam in one head then has a jack shaft that runs another chain in the rear for the passenger side head.. at least thats what I recall from the 99-02 era.. but I would be right back at the dealer.. period..


the IACs normally cause a howling noise... the metal spoke noise sounds like a chain.. but..

Thanks Alex, we are going to take it back next week. It was really bad this morning. At idle you can't hear it much, but once the car is in gear the noise starts. Put it back in nuetral and the sound goes away for the most part. Hope to get it sorted out next week.